Don’t you hate to wait in long queues in banks, repair centres, restaurants, hospitals, etc? Don’t you wish that they will open more counters to serve the queue faster? Don’t you wish the person currently being served can get it over and done with immediately?
Waiting is a complete waste of time! Frustration builds up and let’s not even talk about customer satisfaction. The traditional Queue Systems does not manage queues, it is on a 1st come, 1st served basis. What the current queue system does is issue you a queue ticket and you join the queue.
During peak hours (typically twice during the day in most industries), the queues are extremely long. Needless to say, you will have to get a queue ticket and join the queue. Mind you, the queuing time can sometimes be up to an hour !
Sometimes, when you see the length of the queue, you give up and walk away. Or you might even consider doing business elsewhere. Some of us might even have to go to the extent of taking a day leave just to avoid the long queue.
On the other hand, wouldn’t this be great? You go to the bank (or repair centres, restaurant, hospitals, etc.) and you are served within 5 minutes! No waiting in the long queues.
Or
You get your queue ticket and you do not have to wait in the queue. So you go shopping (or do whatever you like) instead of waiting there in the queue. You will be informed when your turn is near.
As for the banks (repair centres, restaurants, hospitals, etc.), it is definitely advantageous to them to achieve the above. Customers will be happier if they can come at their own convenient time and be served within 5 minutes.
There will not be any need to allocate more resources to handle the peak crowds. You will attract new customers due to your effective management of your operation.
